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🔔 Webhooks in Zixflow

Zixflow webhooks allow you to receive real-time notifications when specific events happen in your account—such as an incoming WhatsApp or RCS message. This enables your system to act on these updates automatically and integrate them into your workflows.

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🛠️ How to Create a Webhook

To set up a webhook in Zixflow:

1. Navigate to the Zixflow application.
2. Go to the Settings section.
3. Open the Developer section.
4. Click on Webhook.
5. Click on the ➕ Add button.

You will now be asked to fill in the following details:

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🏷️ Name

• A name for your webhook.
• Character Limit: 50 characters.

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🌐 Endpoint

• The public URL (HTTP POST endpoint) where Zixflow will send webhook requests.
• Character Limit: 500 characters.
• Must be accessible from the internet.

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🎯 Events

Select the events you want to subscribe to. Currently supported events:

• incoming.whatsapp.message
• incoming.rcs.message

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🧪 Filter (Optional)

You can optionally filter events to only receive messages from specific accounts:

• WhatsApp: Choose a specific WhatsApp account or leave it blank to receive events from all.
• RCS: Same behavior applies.

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📦 Data Type

Choose the type of data you want to receive:

• Only Event: Only metadata about the event is sent (e.g., “new message received”).
• Event with Data: Full message payload is included in the webhook.

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⚙️ Advanced Settings

You can add custom headers (e.g., authentication tokens, secret keys) for validating incoming requests on your server.

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🔁 Retry Mechanism

If your webhook endpoint is down or returns a non-2xx status, Zixflow will automatically retry the request using the following backoff strategy:

Retry Delays (in seconds): 15, 40, 180, 600, 3600, 21600, 43200, 86400, 172800

⛔️ If the webhook continues to fail after all retries, it will be disabled for stability reasons.

Next: Learn about Webhook Event Types and their data schema.