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Rich Communication Services (RCS) is an advanced messaging protocol that allows businesses to send interactive, media-rich messages to users. Currently, Zixflow supports RCS messaging for clients in India only.

Getting Started with RCS

To start using RCS, clients must contact the Zixflow support team. Our team will guide you through creating an RCS account. Once the account is set up, Zixflow will link it to your profile, activating it on your account.

Supported Message Types

The RCS API supports the following message types:
  • Text Messages: Send plain text messages with optional suggestions
  • Image Messages: Send images with captions
  • Video Messages: Send video content with captions
  • Audio Messages: Send audio files
  • Document Messages: Send document files
  • Templates: Send pre-approved RCS templates with variables

Features

  • Interactive suggestions and quick replies
  • Rich media support (images, videos, audio, documents)
  • Template-based messaging for compliance
  • Post-back URLs for delivery status tracking